The provided documentation details installation instructions and support resources for Norman shutters, encompassing both manual and motorized options. Norman Window Fashions offers a range of shutter types, including those requiring direct mount, frame installation (Deco, L-frame with and without inserts, and Z-frame), and hanging strip methods. Additionally, documentation covers PerfectTilt® IR and RF motorized shutter systems, including troubleshooting, repair, replacement, and calibration procedures. The documentation also references cookie consent and data usage policies on the Norman USA website.
Installation Procedures
Norman shutters require specific installation procedures dependent on the frame type or mounting method. The documentation provides links to instructions for the following configurations:
- Deco Frame Instructions
- Direct Mount Instructions
- Hanging Strip Instructions
- L Frame without insert Instructions
- L Frame with insert Instructions
- Z Frame Instructions
The documentation explicitly states that Norman does not routinely include printed installation instructions with shutter orders; instead, users are directed to access these instructions online via Blindsexpress.com. Users encountering difficulties are encouraged to contact Norman’s customer service at 1.800.836.4488 for assistance from a shutter specialist.
PerfectTilt® Motorized Shutter Systems
Norman offers motorized shutter systems under the PerfectTilt® brand, utilizing both Infrared (IR) and Radio Frequency (RF) technologies. Documentation is available for both systems, covering a variety of functions:
PerfectTilt® IR Systems
The following resources are available for PerfectTilt® IR systems:
- User Guide
- Troubleshooting Guide
- Louver Angle Setting Adjustment
- Repair and Replace Instructions
PerfectTilt® RF Systems
The following resources are available for PerfectTilt® RF systems:
- Remote Control Manuals (previous and new versions)
- Troubleshooting Guide
- Motor Replacement Instructions
- Calibration Instructions
The documentation indicates that there are different versions of the RF remote control, including a previous version with motion activation and a newer version featuring an “ON” button. Specific instructions are provided for each remote type.
Troubleshooting and Repair
Both IR and RF PerfectTilt® systems have dedicated troubleshooting guides. These guides likely address common issues encountered during operation and provide steps for resolving them. The IR system documentation also includes instructions for repair and replacement procedures, suggesting a degree of user-serviceability for these components. Motor replacement instructions are specifically available for the RF system.
Warranty and Support
Norman Product Warranty documentation is available, though specific warranty details are not provided within the supplied source material. The documentation directs users to the Norman USA website for information regarding company details, purchasing options, news, career opportunities, contact information, terms of use, and privacy policies.
Data Usage and Website Policies
The Norman USA website utilizes cookies and trackers for various purposes, including functional requirements, preferences, statistics, and marketing. Users are presented with options to accept or opt-out of behavioral advertising cookies. The documentation notes that cookie selections are specific to the device and browser being used and must be re-selected when accessing the website from a different device or browser. A “Last Chance to Save” promotion referencing a federal tax credit ending December 31, 2025, is also mentioned.
Technical Storage and Access
The documentation references “technical storage or access” in relation to cookie usage. This is categorized into several purposes:
- Functional: Necessary for enabling specific services requested by the user.
- Preferences: Used for storing user preferences.
- Statistics: Used for anonymous statistical purposes.
- Marketing: Used for creating user profiles for advertising and tracking.
The documentation clarifies that statistical data collected is typically anonymized and cannot be used to identify individual users without a subpoena or additional records.
Conclusion
The provided documentation outlines Norman’s approach to shutter installation and support, encompassing both manual and motorized systems. The company relies on online resources for installation instructions, emphasizing customer service availability for assistance. The PerfectTilt® motorized systems are supported by detailed documentation covering operation, troubleshooting, and maintenance. The documentation also highlights Norman’s commitment to data privacy and provides users with control over cookie usage on their website.