The Arlo camera system offers a range of wireless and wired security camera options for both indoor and outdoor use. Installation involves downloading the Arlo Secure app, connecting the base station (if applicable), and syncing the cameras to the network. Compatibility with 2.4 GHz Wi-Fi networks is essential, as Arlo cameras do not support 5 GHz networks. Specific setup procedures vary depending on the Arlo camera model, with some requiring a SmartHub or Base Station and others connecting directly to Wi-Fi.
Understanding Arlo Camera Models and Components
Arlo offers several camera models, including the Arlo Essential Wire-Free, Arlo Pro 4, Arlo Ultra, and Arlo Ultra 2. The components included with an Arlo system typically consist of a base station, Ethernet cable, magnetic wall mounts, screws, a power adapter, and lithium 123 batteries (the number of batteries varies based on the number of cameras included). Wired Arlo cameras require placement within six feet of a power outlet, while wireless models can utilize optional power cables or solar panel chargers.
The Arlo Pro 3, Arlo Ultra, and Arlo Ultra 2 models require an Arlo SmartHub or Base Station for local video storage and advanced features. The Arlo Pro 4 and Arlo Essential Wire-Free models can connect directly to a Wi-Fi network, although a SmartHub remains an optional component offering benefits like local storage and enhanced motion detection.
Setting Up the Base Station or SmartHub
For systems utilizing a base station or SmartHub, the initial step involves connecting it to the internet. This is achieved by connecting the base station to a router using the provided Ethernet cable and plugging in the AC adapter. The power and internet LEDs on the front of the base station should turn green within approximately two minutes. If this does not occur, troubleshooting resources are available online.
If installing a new SmartHub, users are prompted within the Arlo Secure app to add a new hub. The process involves connecting the Ethernet cable and AC adapter to the SmartHub and following the on-screen instructions in the app. The app will confirm when the SmartHub is powered on and connected to the network.
Installing the Arlo Secure App and Creating an Account
The Arlo Secure app is essential for configuring and managing Arlo cameras. Users can download the app by scanning the QR code provided in the documentation or searching for “Arlo” in their smartphone’s app store. Upon launching the app, users can either create a new Arlo account or log in with an existing one. The app guides users through the setup process, providing on-screen instructions. Alternatively, setup can be initiated from a computer by visiting arlo.netgear.com and following the online instructions.
Camera Synchronization and Network Connection
The process of syncing cameras to the base station or directly to Wi-Fi varies depending on the model. For optimal synchronization, cameras should be brought within one to three feet (30 to 100 centimeters) of the base station.
For Arlo Essential Wire-Free cameras, the setup process is initiated by pressing and holding the Sync button on the bottom of the camera for two seconds. For Arlo Pro 4 cameras, the LED must be blinking blue before proceeding; if not, the Sync button inside the camera must be pressed and held to reset the setup process.
When connecting directly to Wi-Fi (without a SmartHub), users must ensure their mobile device is connected to a 2.4 GHz Wi-Fi network, as Arlo cameras are incompatible with 5 GHz networks. The Arlo app will prompt users to enter their Wi-Fi SSID (network name) and password.
QR Code Scanning and Finalization
After initiating the synchronization process, the Arlo app will prompt users to scan a QR code with their camera. The QR code should be held approximately four to six inches in front of the camera. A chime will indicate successful scanning. If scanning is unsuccessful, troubleshooting resources are available online regarding QR code scanning issues.
Once the QR code is scanned, the Arlo app will begin searching for the camera. It is recommended to keep the camera within three to six feet of the Wi-Fi router during this process to avoid signal interference. After the camera is located, users will be prompted to name the camera and position it. The setup process is then complete.
Troubleshooting Common Setup Issues
Several common issues may arise during the Arlo camera setup process. If the Arlo app cannot discover the SmartHub or Base Station, users should verify that the device is properly connected to the power source and within range of the Wi-Fi router. If the issue persists, additional troubleshooting guidance is available online.
Connectivity problems, incorrect Wi-Fi settings, and difficulties in pairing the camera can also occur. Ensuring the correct Wi-Fi password is entered and that the network operates on the 2.4 GHz frequency are crucial steps in resolving these issues.
Configuring Notifications and Alerts
Once the Arlo cameras are installed and connected, users can configure real-time notifications for motion detection, sound detection, and other events. These alerts can be sent to the user’s mobile device or via email, providing timely updates on activity detected by the cameras.
Specific Setup Steps for Different Models
The documentation details specific steps for different Arlo models. For Arlo Pro 4 or Arlo Essential wire-free cameras connecting directly to Wi-Fi, the process involves launching the Arlo Secure App, adding a new device, selecting the camera model, choosing “Connect without SmartHub,” verifying the 2.4 GHz Wi-Fi connection, entering Wi-Fi credentials, and then initiating the sync process by pressing the Sync button on the camera.
For models requiring a SmartHub or Base Station (Arlo Pro 3, Arlo Ultra, and Arlo Ultra 2), the process includes plugging in the Ethernet cable and AC adapter to the SmartHub, following the prompts in the Arlo app, and then syncing the camera by pressing the Sync button and scanning the QR code. The documentation emphasizes maintaining a distance of three to six feet between the camera and the SmartHub during the setup process to minimize signal interference.
Conclusion
The Arlo camera system provides a comprehensive security solution for U.S. users. Successful installation relies on carefully following the step-by-step instructions provided in the Arlo Secure app and ensuring compatibility with a 2.4 GHz Wi-Fi network. Understanding the specific requirements of each camera model, particularly regarding the need for a SmartHub or Base Station, is crucial for a smooth setup process. Troubleshooting resources are readily available online to address common issues that may arise during installation.