The Moen 9792 two-handle Roman tub valve utilizes a diverter system to control water flow between the tub spout and showerhead. This article details information regarding the diverter valve, including identification of common issues, and replacement procedures, based on available documentation. Moen provides customer support via phone at 1-800-465-6130, Monday through Friday, 7:30 AM to 8:00 PM HE. Additional support and parts can be obtained by contacting Moen directly or through their website.
Understanding the Moen Diverter Valve
Moen faucets employ several diverter designs. It is recommended to check the model number and order the correct diverter valve for that specific model before beginning any repair work. The two most common diverter styles are a collar that fits around the base of the valve, and a button that fits inside the valve body.
A common issue with Moen kitchen faucets equipped with a sprayer is a malfunctioning diverter valve. When this component wears out, the sprayer may function while water simultaneously flows from the spout. While this is generally considered an annoyance rather than a critical failure, replacement of the diverter valve is a viable solution.
Identifying the Diverter Valve Type
The documentation indicates that Moen utilizes different diverter designs. Identifying the correct type is crucial before attempting a replacement. The diverter can be either a collar-style that fits around the valve base or a button-style that fits inside the valve body. The documentation does not provide specific visual cues for differentiating between the two, emphasizing the importance of verifying the model number.
Removal of the Spout and Diverter
To access the diverter valve, the spout must first be removed. This is accomplished by firmly grasping the spout and wiggling it while pulling upward. Once the spout clears the O-rings, it should detach, revealing the diverter valve. The diverter itself is either a collar that can be lifted off or a button that can be pulled out of the valve body using needle-nose pliers.
Replacing the Diverter Valve
Once the old diverter valve is removed, the new diverter valve can be installed. The documentation does not specify any particular orientation or securing method for the new diverter, implying a straightforward insertion process. After installing the new diverter, the faucet can be reassembled.
Three-Handle Shower Faucets
For Moen shower faucets with three handles, the middle handle controls the shower diverter. The valve itself is a plastic stem with holes that regulate water flow. Replacing this stem requires a screwdriver, a socket wrench, and needle-nose pliers. The documentation states that it is not necessary to turn off the water supply to perform this replacement.
Helpful Tools
Moen recommends several tools to aid in faucet replacement and installation. These include installation guides, and sealant in sizes 1 1/4" and 1 3/8" (32 mm and 35 mm). The documentation refers to these as “helpful tools” for safety and ease of installation.
Customer Support and Parts
Moen provides customer support for installation assistance and replacement parts. Support is available by phone at 1-800-465-6130, Monday through Friday from 7:30 AM to 8:00 PM HE. For customers in Mexico, support is available at 011 52 (800) 718-4345, Monday to Friday from 8:00 AM to 8:00 PM hs. (Costa Este) and Saturday from 8:00 AM to 6:30 PM hs. (Costa Este). Moen also encourages customers to contact them directly for any installation issues or missing/replacement parts. The website, www.moen.ca, is also a resource for support. For customers in Mexico, the website is www.moen.com.mx.
Safety Considerations
The documentation emphasizes the use of helpful tools for safety and ease of faucet replacement. While specific safety precautions are not detailed, the recommendation suggests that proper tools can minimize risks during the installation process.
Conclusion
The Moen 9792 two-handle Roman tub valve utilizes a diverter system to manage water flow. Replacing a worn or malfunctioning diverter valve is a relatively straightforward process, involving removal of the spout, extraction of the old diverter (either a collar or button type), installation of the new diverter, and reassembly of the faucet. Moen provides customer support and recommends specific tools to facilitate the installation process. Identifying the correct diverter type based on the faucet model is crucial for a successful repair.