General Motors (GM) has developed a suite of energy solutions through its GM Energy division, including the GM Energy PowerBank, the GM Energy V2H Enablement Kit, and the GM Energy PowerShift Charger. These products are designed to support home energy systems, vehicle-to-home (V2H) integration, and electric vehicle (EV) charging. Given the technical complexity and safety considerations involved, GM mandates that all installations of these products be carried out by qualified installers who have completed the necessary manufacturer certifications and training.
This article outlines the key installation requirements, available support resources, and procedural guidelines for qualified installers working with GM Energy products. Emphasis is placed on the importance of proper certification, access to installation manuals, and the availability of live support to ensure compliance with warranty conditions and technical specifications.
Installation Certification and Warranty Compliance
Before any installation or maintenance of GM Energy products can proceed, qualified installers must complete the Manufacturer’s Certification process. This certification is a mandatory step for all field installations involving GM Energy products, including the PowerBank and the V2H Enablement Kit.
The certification is not optional. According to GM Energy documentation, failure to complete this step may result in the invalidation of the customer's limited warranty for the PowerBank product. This requirement underscores the importance of following official procedures to ensure both safety and warranty integrity.
To access the GM Energy PowerShift Install app—which is used for all GM Energy product installations and maintenance—installers must first sign in or create a GM account. This account must be used to review the associated terms and conditions prior to performing any installation or maintenance activities.
Qualified Installer Requirements
All GM Energy products must be installed by qualified installers, as defined by industry standards and GM’s own certification criteria. These individuals must possess the appropriate technical expertise and understanding of electrical systems, home energy integration, and EV charging infrastructure.
GM recommends that installers be selected from its GM-preferred installation providers, who have received dedicated training on the company’s product offerings. This ensures that installers are familiar with the unique specifications and integration requirements of GM Energy products.
Comprehensive support materials are provided to assist qualified installers, including:
- Professional Installation Video Guides
- Detailed Installation Manuals
- Live Installation Support Services
The video guides and manuals are intended to complement—not replace—official training and certification. Installers are advised to use these materials in conjunction with their training to ensure full understanding and compliance with installation protocols.
Accessing Installation Manuals and Video Guides
GM Energy provides a range of installation manuals and video guides to assist qualified installers in the proper setup and integration of its products. These resources are available through the GM Energy website and must be accessed by authorized installers who have completed the required certification.
Installation manuals are available for the following products:
- GM Energy V2H Bundle
- GM Energy Storage Bundle
- GM Energy PowerShift Charger
Each manual includes step-by-step instructions, technical specifications, and safety precautions. The manuals are designed to ensure that installations are performed correctly and in compliance with both manufacturer guidelines and local regulations.
In addition to written materials, GM Energy offers video guides that walk installers through the installation process for specific products. These videos are intended for use by qualified installers only and are not a substitute for official training or certification. The video guides available include:
- Installation of the GM Energy PowerShift Charger
- Installation of the GM Energy V2H Bundle
These visual aids are particularly useful for complex integration steps and can help ensure that all components are installed according to the manufacturer’s specifications.
Live Installation Support
For installers who encounter difficulties or require further assistance, GM Energy provides live installation support through its dedicated support team. This service is available for qualified installers who need real-time guidance or troubleshooting assistance during the installation process.
If an installer is unable to find the information they need in the installation manuals or video guides, they may contact the GM Energy support team directly by calling:
(833)-64-POWER or (833)-647-6937
This direct line connects installers with Installation Support Specialists, who are trained to assist with a wide range of installation-related queries. This service ensures that installers have access to expert guidance when needed, helping to streamline the installation process and reduce potential delays.
Emphasis on Safety and Compliance
Safety is a core consideration in all GM Energy installations. The company emphasizes that all installations must be performed by qualified professionals who understand the technical and electrical requirements of the products involved.
In addition to safety, compliance with local codes and regulations is essential. While GM Energy provides detailed installation instructions and technical specifications, installers are responsible for ensuring that all work meets local building and electrical codes. This includes proper grounding, circuit protection, and adherence to local authority requirements.
GM Energy does not provide compliance documentation or certifications for local regulations; it is the installer’s responsibility to ensure that all installations are in line with applicable laws and standards.
Role of the GM Energy PowerShift Install App
The GM Energy PowerShift Install app is a key tool used by qualified installers during the installation and maintenance of GM Energy products. This application is used for:
- Commissioning the PowerBank
- Performing installations of the V2H Enablement Kit
- Conducting on-site maintenance and diagnostics
The app is designed to guide installers through each step of the installation process, ensuring that all components are correctly configured and functioning as intended. It also provides real-time feedback and diagnostic information that can help identify and resolve potential issues before they impact the system’s performance.
Access to the PowerShift Install app is restricted to users who have completed the required GM Energy certification and have a valid GM account. This ensures that only trained professionals can use the app for installation and maintenance tasks.
Conclusion
The installation of GM Energy products, including the PowerBank, V2H Enablement Kit, and PowerShift Charger, requires a qualified installer who has completed the necessary manufacturer certification. These products are not intended for do-it-yourself (DIY) installation due to the technical complexity and safety considerations involved.
To support professional installers, GM Energy provides a range of resources, including installation manuals, video guides, and live support services. These tools help ensure that installations are performed correctly and in compliance with both manufacturer guidelines and local regulations.
By emphasizing certification, technical training, and access to detailed installation resources, GM Energy ensures that its products are integrated safely and effectively into home energy systems. This approach not only supports the long-term reliability and performance of the products but also helps protect the customer's investment through warranty compliance.