The provided documentation details aspects of purchasing, returning, and receiving support for MagnaFlow products. Specifically, the information pertains to orders placed through MagnaFlow.com, as well as general inquiries regarding sponsorships, vehicle testing programs, and company information. The documentation outlines return policies, shipping procedures, and methods for contacting customer service. It also addresses state emission law compliance during the product selection process.
Ordering and Shipping Information
MagnaFlow does not ship products to FPO/APO addresses; a physical address is required. Orders exceeding $500 necessitate a signature upon delivery. The company offers a 30-day return policy for unused products in their original packaging when purchased directly from MagnaFlow.com. Returns outside of this timeframe, or for used/unpackaged products, are handled on a case-by-case basis and may incur a restocking fee of up to 20%.
Shipments that are undeliverable due to customer error—such as refused deliveries or incorrect addresses—may result in a deduction of the original shipping cost from any refund.
Customers can initiate returns for MagnaFlow.com purchases by providing their order number and associated email address on the website. For purchases made through authorized resellers, customers must adhere to the reseller’s specific return policy.
Return Procedures and Costs
When initiating a return through MagnaFlow.com, a prepaid shipping label will be provided. Items must be returned using this label; shipments without it will be rejected. The cost of the return shipment will be deducted from the refund amount, unless the return is due to a warranty issue, in which case MagnaFlow covers the return shipping cost. Expedited shipping costs beyond the prepaid label amount are not covered.
For purchases not made on MagnaFlow.com, the reseller’s return policy governs the process. MagnaFlow is unable to accept returns for products not originally purchased through its website.
Order Information and Assistance
Customers who do not have their order information can contact MagnaFlow customer service, providing their name, phone number, part number ordered, and shipping address. A representative will respond with the order details. For purchases from authorized resellers, customers should contact the reseller directly for order confirmation.
If a customer requires assistance with order status, they can contact customer service with the same information (name, phone number, part number, shipping address).
Damaged or Missing Parts
In the event of receiving a damaged part, customers should contact MagnaFlow customer service, providing their name, phone number, part number ordered, shipping address, and photographs of the damage. MagnaFlow will either replace the entire part or send a replacement component, depending on the severity of the damage. If a component is missing, it will be shipped as a replacement.
Order Cancellation and Changes
Order cancellation may be possible if the order has not yet shipped. If the order has already shipped, cancellation is not possible, and a return must be initiated. Customers can check their order’s shipping status online or by contacting customer service with their name, phone number, part number ordered, and shipping address.
Additional Programs and Information
MagnaFlow offers sponsorship opportunities for select vehicles and events. Interested parties can find application forms on the MagnaFlow website. The company also has a Developer Program for vehicles used to test-fit new exhaust systems and catalytic converters. Interested vehicle owners can contact MagnaFlow to register their vehicle.
General inquiries about the company can be directed to MagnaFlow through the provided contact link, including name and mailing address. Information about MagnaFlow can also be found on the “About Us” page of their website.
Vehicle Emission Compliance
MagnaFlow incorporates state emission law compliance into its product selection process. When a customer enters their vehicle information and selects their state of registration, the system displays only parts compliant with the laws of that state. A dedicated page provides further information on local emission standards.
Conclusion
The documentation provided focuses on the logistical aspects of interacting with MagnaFlow, specifically concerning online orders and returns. The company emphasizes direct sales through MagnaFlow.com and directs customers who purchased through resellers to those resellers for support. Clear procedures are outlined for returns, order inquiries, and reporting damaged or missing parts. Additionally, MagnaFlow offers programs for sponsorships and product testing. The system also incorporates state emission law compliance into its product selection process.