MagicJack Plus is a device that enables Voice over Internet Protocol (VoIP) telephone service in the United States and Canada. Installation involves connecting the device to a computer or directly to an internet router, followed by registration and activation via the official MagicJack website. The device requires a stable internet connection to function. This article details the installation process for both computer and router connections, as well as troubleshooting steps and software uninstallation procedures.
Installation via Computer
The initial setup of MagicJack Plus can be performed by connecting the device to a computer via a USB port. Upon connection, the computer should automatically detect the device and initiate the installation wizard. For Mac OS X, users must double-click the MagicJack Plus icon on their Home screen or desktop to begin the installation process.
The installation process requires users to create a login, accept the MagicJack Plus terms of service, and provide personal information, including their name and email address. Following registration, MagicJack Plus sends an activation code to the provided email address. This code must be entered using a telephone to activate the service. Once activated, users can make and receive calls as long as the device remains connected to the computer and the computer is powered on.
An alternative method involves navigating to the MagicJack website (https://www.magicjack.com) and clicking “Detect Device.” The computer will then search for and detect the MagicJack, automatically opening the MagicJack Desktop Application. Users then follow the on-screen instructions to activate the device and select a telephone number.
Installation via Router
MagicJack Plus can also be connected directly to an internet router. This setup requires inserting the device into the USB port on the included power adapter. An ethernet cable (RJ45) is then used to connect the MagicJack Plus to the router’s “Internet” port. A telephone is connected to the MagicJack Plus using a phone cable (RJ11) plugged into the port labeled “Phone.” The MagicJack Plus power adapter is then connected to a power source.
With the hardware connected, users must visit the official MagicJack Plus registration site (https://www.magicjack.com) using a device connected to the same network as the MagicJack Plus. The on-screen prompts guide users through the registration process, requiring personal information such as name, address, and contact details. After registration, an activation code is sent via email and must be entered using a telephone to activate the service.
Software Installation and Troubleshooting
Automatic installation of MagicJack may sometimes encounter errors. In such cases, manual installation is required. Users can download the appropriate file for their specific MagicJack device from the MagicJack help website. Device identification guides are available to assist users in selecting the correct download. Available downloads include options for magicJack HOME, magicJack GO, magicJack EXPRESS, magicJack PLUS (2014 version), and the original silver/translucent MagicJack device. Note that the original silver/translucent device is not compatible with Windows 10.
Several troubleshooting steps can resolve installation issues. Users should first try a different USB port. If the issue persists, downloading and running an upgrade file from the MagicJack website may resolve the problem. Users are advised to uninstall any programs named musicmatch, musicmatch Jukebox, or Yahoo Jukebox from their computer’s Control Panel, as these can interfere with the installation process.
Another troubleshooting step involves unplugging the MagicJack device, waiting 15 seconds, and plugging it back in. Formatting the MagicJack drive via My Computer and then reinstalling the upgrade can also resolve detection issues. Users should also consider that their work computer or network may block software installations, requiring them to contact their company administrator for assistance.
Software Uninstallation
The MagicJack desktop application can be uninstalled from various operating systems. The process differs depending on the operating system in use.
Windows XP: Users should click Start, then Control Panel, change the view to Classic view, click Add/Remove Programs, highlight magicJack, and click Uninstall.
Windows Vista and 7: Users should click Start, then Control Panel, change the view to Small Icons, click Program Features, highlight magicJack, and click uninstall.
Windows 8: Users should right-click on the Start button, click Programs and Features, highlight magicJack, and click Uninstall.
Windows 10: Users should click the Windows icon, scroll through the list of programs to locate magicJack, right-click on magicJack, and click Uninstall.
Mac OS X: Users must download the CompleteUninstall.sh file, open a Terminal window, navigate to the Downloads directory, and execute the following commands: chmod+x CompleteUninstall.sh followed by ./CompleteUninstall.sh.
It is important to note that uninstalling the desktop application does not cancel the service subscription. To cancel the service, users must contact MagicJack’s Customer Care team.
Device Serial Number Location
Locating the MagicJack device serial number is necessary for certain support and registration processes. The serial number can be found on the back of the device, typically starting with the letter “A.” If the serial number is not visible, it can be located through the computer or the dialpad.
From Computer: Connect the device to the computer, open Control Panel, select Device Manager, expand the DVD/CD-Rom drives category, locate “YMaxCorpmagicJackPlusCD USB Device,” right-click on it, select Properties, go to the Details tab, select “Device Instance Path” from the dropdown menu. The serial number will be at the end of the code string.
From Dialpad: Connect the device to the computer, open the dialpad, and select “About magicJack.” The serial number will be displayed.
Network Considerations and Limitations
Some modems and modem/router combinations may not be compatible with MagicJack Plus when multiple devices are connected to the network. If error 3002 is received, users should verify that their modem allows more than one device to access the internet. Disabling the router’s firewall may also resolve installation or connectivity issues.
The MagicJack Go only supports one phone at a time, although users can utilize a wireless phone system with multiple handsets.
Service Upgrades and Transfers
When registering a new MagicJack device, users may be presented with the option to upgrade an existing device if they have remaining service time. The remaining time on the existing device can be transferred to the newer model during the registration process. The upgraded device will then be deactivated and no longer able to purchase additional service plans.
Conclusion
MagicJack Plus provides a VoIP solution for users in the United States and Canada. Successful installation requires careful attention to the connection process, whether through a computer or router, and proper registration and activation. Troubleshooting steps are available to address common installation issues, and clear instructions are provided for software uninstallation. Understanding network limitations and device compatibility is also crucial for optimal performance.