The LiftMaster MyQ Internet Gateway (model 828LM) enables remote control and monitoring of compatible LiftMaster and Chamberlain garage door openers. This document details the installation process, LED status indicators, and registration procedures through both the Alarm.com Dealer Portal and the Alarm.com Customer Site. It is important to note that the gateway cannot be simultaneously registered with both MyQ/LiftMaster and Alarm.com; existing MyQ registrations must be deleted prior to Alarm.com registration.
Installation Procedure
The installation of the LiftMaster MyQ Internet Gateway involves several straightforward steps. The required items for installation include the MyQ Internet Gateway itself (828LM) and a MyQ-enabled LiftMaster or Chamberlain branded garage door opener. Compatibility extends to openers featuring the MyQ or AssureLink logo, such as those equipped with an 880LM control panel.
The initial steps involve connecting the gateway to both power and the network. An ethernet cable must be connected to a router and then to the internet gateway. Subsequently, power must be connected to the gateway. Upon successful connection to the internet, the green LED indicator will cease blinking and illuminate solid green. If the green light does not illuminate solid, troubleshooting should focus on verifying the power supply, router connection, and internet connectivity to the gateway.
Following a successful connection, the serial number located on the gateway should be recorded, as it will be required during the registration process.
Understanding LED Indicators
The LiftMaster MyQ Internet Gateway utilizes LED indicators to communicate its status. Different colors and patterns convey specific information regarding the gateway’s operational state.
- Green Blinking: Indicates that the gateway has an IP address assigned by the router but is not yet connected to the internet.
- Green Solid (infrequent blinking): Signifies an active internet connection. The infrequent blinking indicates data traffic.
- Blue Solid: Indicates that the gateway has successfully learned at least one MyQ device. Infrequent blinking during this state signifies ongoing communication with the MyQ device.
- Yellow Solid: This state is not described in the provided documentation.
- Green Solid (no blinking): Indicates a successful connection to the internet.
The documentation also notes a state where the gateway is actively waiting to learn a MyQ device. This state will time out after three minutes if a device is not successfully learned.
Registration Options
The MyQ Internet Gateway can be registered through two distinct pathways: the Alarm.com Dealer Portal and the Alarm.com Customer Site. Prior to registration, it must be verified that the gateway is not already registered through MyQ/LiftMaster. If it is, it must be deleted from the MyQ account.
Alarm.com Dealer Portal Registration
The following steps outline the registration process via the Alarm.com Dealer Portal:
- Log in to www.alarm.com/dealer.
- Locate and select the customer account to which the gateway will be linked.
- Add the “LiftMaster Garage Door Control” add-on to the customer’s service plan. This is accomplished through the “Service Plan -> Change Service Plan” menu.
- Navigate to the emPower equipment page (Equipment -> emPower Devices) and select the LiftMaster device section.
Alarm.com Customer Site Registration
The documentation does not provide specific steps for registration through the Alarm.com Customer Site. It only states that registration is possible through this method as an alternative to the Dealer Portal.
emPower Device Management
After successful registration, the LiftMaster device section within the emPower Devices page (Equipment -> emPower Devices) can be used to manage the connected gateway. The documentation does not detail the specific functionalities available within this section.
Compatibility Considerations
The LiftMaster MyQ Internet Gateway is designed for use with MyQ-enabled LiftMaster and Chamberlain branded garage door openers. The documentation specifically mentions compatibility with openers featuring the MyQ or AssureLink logo and those equipped with an 880LM control panel. However, a comprehensive list of compatible models is not provided within the source material.
Troubleshooting
The primary troubleshooting step outlined in the documentation concerns the green LED indicator. If the green light does not illuminate solid after connecting power and the ethernet cable, users should verify the following:
- Power connection to the gateway.
- Connection of the ethernet cable to the router.
- Internet connectivity to the router.
The documentation does not provide troubleshooting steps for other potential issues, such as device learning failures or communication problems with the Alarm.com platform.
Conclusion
The LiftMaster MyQ Internet Gateway provides a means to integrate compatible garage door openers with the Alarm.com platform, enabling remote control and monitoring capabilities. Successful installation requires a MyQ-enabled opener, a stable internet connection, and adherence to the registration procedures outlined in the Alarm.com Dealer Portal or Customer Site. Understanding the LED indicators is crucial for diagnosing connection issues. It is essential to remember that the gateway cannot be simultaneously registered with both MyQ/LiftMaster and Alarm.com, necessitating deletion from the MyQ account prior to Alarm.com registration.