The Lifetime product documentation details installation procedures and customer support resources for universal backboard mounting kits and backboard & rim basketball systems. Specifically, documentation covers models #60091 (Universal Backboard Mounting Kit) and #90010 (Backboard & Rim Basketball System). Installation options include wall, roof, and pole mounting, though mounting hardware is not included and must be selected by the installer based on individual installation requirements. Customer support is available via phone, live chat, and email, with varying hours and contact information depending on geographic location.
Installation Preparation
Prior to assembly, users are advised to determine the desired mounting location. The documentation highlights three primary installation methods: wall mount, roof mount, and pole mount. A mounting kit is required for roof and wall mounts and is available through Lifetime Customer Service. The installer bears the responsibility for selecting appropriate hardware suited to the specific installation environment.
The documentation for model #60091, the Universal Backboard Mounting Kit, explicitly states that the installer is responsible for selecting hardware “suitable for each individual installation.” This emphasizes the need for careful consideration of the mounting surface and the selection of appropriate anchors, bolts, and other fasteners.
Assembly Time and Personnel
Assembly of the Universal Backboard Mounting Kit (model #60091) is estimated to require approximately one hour and the assistance of two people. The Backboard & Rim Basketball System (model #90010) requires an estimated 2-3 hours for assembly, also with the assistance of two people. Both documents recommend recruiting assistance from friends and family to facilitate the assembly process.
Required Tools
Both sets of instructions provide a list of required tools, specified by wrench or socket size. The Universal Backboard Mounting Kit (model #60091) requires the following tools:
- 9/16" wrench (1)
- 3/8" wrench (1)
- 7/16" wrench (2)
- 1/2" wrench (2)
- 3/4" wrench (2)
The Backboard & Rim Basketball System (model #90010) requires the following tools:
- 1/2" (13 mm) wrench (2)
- 3/8" (10 mm) wrench (1)
- 7/16" (11 mm) wrench (1)
These tool sizes are provided to assist in the proper installation and tightening of fasteners.
Customer Support Options
Lifetime provides multiple avenues for customer support. The documentation lists the following contact methods:
- Phone: 1-800-225-3865. Available 7:00 am–5:00 pm (Monday–Friday) MST and 9:00 am–1:00 pm Saturday MST.
- Live Chat: Available through the Lifetime website at www.lifetime.com (click on "Ask An Expert" tab).
- Email: For Customer Service in Mainland Europe and the United Kingdom, email [email protected].
- Online Search: Searching “1182010” may provide additional support resources.
The availability of multiple support channels aims to provide customers with convenient access to assistance during and after the installation process.
Documentation and Model Identification
The importance of retaining the provided documentation is emphasized in both sets of instructions. The documentation should be saved “in the event that the manufacturer has to be contacted for replacement parts.” Both documents also highlight the need to provide both the model number and product ID when contacting customer service.
For model #90010 (Backboard & Rim Basketball System), the model number is explicitly stated as 90010. The documentation notes that both the model number and product ID are needed when contacting customer service, but does not provide the product ID itself.
Table of Contents Overview
The documentation for the Universal Backboard Mounting Kit (model #60091) includes a table of contents outlining the following sections:
- Icon Legend
- Notices
- Parts Identifier
- Mounting Kit Assembly
- Wall Mount Assembly
- Roof Mount Assembly
- Pole Mount Assembly
The Backboard & Rim Basketball System (model #90010) documentation includes a table of contents with the following sections:
- Notices
- Warranty
The table of contents provides a roadmap for navigating the documentation and locating specific information related to the installation process.
Additional Resources
The documentation for the Universal Backboard Mounting Kit (model #60091) directs users to video instructions available on YouTube at www.youtube.com/lifetimeproducts. The Backboard & Rim Basketball System (model #90010) documentation includes a QR code that, when scanned, directs users to a 3D animation of the full assembly process. These resources are intended to supplement the written instructions and provide visual guidance during assembly.
Notices and Warranty Information
The documentation for model #90010 includes a section dedicated to warranty information. The specific details of the warranty are not provided in the available documentation. The documentation also includes a section labeled “Notices,” the content of which is not detailed in the provided source material.
Conclusion
The provided documentation outlines the installation process and support resources for Lifetime basketball systems. Successful installation requires careful preparation, the correct tools, and potentially the assistance of another person. Customers have access to multiple support channels, including phone, live chat, and email, should they encounter any difficulties. Retaining the provided documentation, including the model number and product ID, is crucial for obtaining replacement parts or warranty service.