Philips Lifeline’s HomeSafe Wireless System is a medical alert service designed to provide assistance in emergency situations. The system utilizes a Home Communicator and a Personal Help Button, available as either a pendant or wristband, to connect users with the Lifeline Response Center. This article details the installation process, system components, and operational considerations based on available documentation.
System Components
The Philips Lifeline HomeSafe Wireless System consists of several key components. These include the Home Communicator, the Personal Help Button (available as a standard button, wristband, or AutoAlert model), and potentially a landline communicator depending on the service type. The Personal Help Button is waterproof and designed to be worn at all times, even while showering or bathing. The AutoAlert Help Button offers an additional layer of protection. The system also includes a neck cord with a breakaway fuse designed to reduce the risk of strangulation. Users are advised not to use any neck cord other than the one provided by Philips Lifeline or a representative, and to avoid tying knots in the cord, as this could compromise the breakaway feature.
Installation Options
Lifeline offers multiple installation options for the HomeSafe system. Users can opt for self-installation, where the system is shipped directly to their home with included instructions. Alternatively, professional installation can be arranged through a Lifeline technician or a local affiliate. If professional installation is selected, a Lifeline representative will contact the user to schedule an in-home visit. The installer will guide the user through the system’s operation and address any questions.
The Quick Setup Guide prompts users through the installation process. The initial step involves turning on the Home Communicator using the switch on the back. Once activated, the Home Communicator prompts the user to continue the setup.
Home Communicator Placement
Proper placement of the Home Communicator is crucial for optimal system performance. The device should be located in an area where the user spends most of their time, such as the bedroom or living room. It is recommended to avoid placing the Home Communicator near loud objects like televisions, radios, or air conditioners, as these may interfere with its operation.
System Testing and Operation
After installation, it is essential to test the system to ensure proper functionality. Users should put on their Personal Help Button and press it. Pressing the help button while moving from room to room confirms coverage in each area, indicated by a flashing light on the help button. The system is designed to connect users to the Lifeline Response Center 24 hours a day, 7 days a week. When the Help Button is pressed, the Home Communicator initiates a call to Lifeline. A trained Philips Lifeline Personal Response Associate will answer the call and provide assistance.
Users should always push their Help Button whenever assistance is needed. The system is designed to facilitate communication with Lifeline responders.
Responder and Notification Settings
The Lifeline system allows users to designate “Responders” – individuals who have agreed to be contacted in an emergency. Lifeline will contact these Responders when a user calls for help, if appropriate. Additionally, users can specify “People to Notify,” who will be informed that assistance has been received, but will not be contacted for direct help unless they are also listed as Responders.
Safety Precautions
Several safety precautions are outlined in the provided documentation. The system should not be used near water sources, such as bathtubs, washbowls, or swimming pools. Users are advised to avoid using the telephone during electrical storms due to the remote risk of electric shock from lightning. The telephone should not be used to report a gas leak in the vicinity of the leak.
Technical Specifications and Compliance
The Philips Lifeline Cordless Phone Communicator adheres to Federal Communications Commission (FCC) guidelines regarding radio frequency (RF) exposure. To maintain compliance, the base unit and voice extension unit should be placed at least 20 centimeters (approximately 8 inches) from nearby persons. The device has been tested and meets FCC RF exposure guidelines for body-worn operation. However, the use of non-approved accessories may not ensure compliance. The equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules, designed to provide reasonable protection against harmful interference in a residential installation. The system may not ensure the privacy of communications.
Battery Information
The HomeSafe Personal Help Button utilizes a non-rechargeable battery that can only be replaced at the factory. The system will transmit a low battery signal to Lifeline when approximately 30 days of battery life remain. Lifeline or a representative will then contact the user to arrange for a replacement.
Product Identification
The HomeSafe Personal Help Button and AutoAlert Button are identified by specific product codes, model numbers, serial numbers, and dates of manufacture. These codes are important to report when requesting a replacement unit. The documentation includes symbols indicating product codes, attention notices, and the type of applied part (Type BF). FCC and IC identification numbers are also provided.
Communicator Types
Philips Lifeline offers different types of communicators. These include the Landline Communicator (7000L), which connects using a traditional landline telephone service, and the Wireless Communicator (7000C), which utilizes the AT&T wireless network and does not require a phone line. Wireless service is included as part of the system.
Return of Equipment
The Home Communicator and Personal Help Button remain the property of Philips Lifeline and must be returned when the service is no longer needed. Users are encouraged to save the original shipping box to facilitate the return process.
Order and Cancellation Policies
Orders placed online may take up to 48 hours to process. Users can call to check the status of their order. If an order needs to be canceled after it has shipped, a $50 cancellation fee may apply, and the standard return process for the equipment must be followed.
Conclusion
The Philips Lifeline HomeSafe Wireless System provides a means for users to access assistance in emergency situations. Proper installation, testing, and understanding of the system’s components and operation are essential for maximizing its effectiveness. The system offers multiple installation options, safety features, and communication protocols to ensure a reliable connection to the Lifeline Response Center. Users should refer to the Instructions for Use and contact Lifeline directly at 1.866.757.5772 for any questions or concerns.