ARDEX Americas provides comprehensive tile and stone installation systems designed for a variety of projects. The company positions itself as a single-source provider, offering products from substrate preparation through grouting. ARDEX systems are intended for professional installers and are backed by a SystemOne™ warranty. The company emphasizes technical support and rapid response times for jobsite assistance.
Product Range
ARDEX offers a wide range of products categorized to cover all phases of tile and stone installation. These categories include:
- Adhesives and mortars
- Caulks and sealants
- Grouting systems
- Screeds/mudbeds
- Substrate preparation products
- Uncoupling and heating systems
- Waterproofing systems
The documentation highlights that ARDEX provides “the most complete, single-source tile and stone installation systems” and supports these systems with a comprehensive warranty, described as “the industry best single source SystemOne™ warranty.”
Technical Services and Support
A key component of the ARDEX offering is its technical services team. ARDEX Americas provides product and installation recommendations based on extensive experience. These recommendations can be provided in written form for all installation environments. The company’s technical service consultants are available by phone from 8 a.m. to 5 p.m., Monday through Friday, Eastern Standard Time (EST).
Local ARDEX Americas Sales Professionals and Technical Field Specialists are available and guarantee a 24-hour jobsite response time. This rapid response is intended to minimize project delays and ensure proper installation procedures are followed.
Technical Updates and Guidelines
ARDEX provides specific technical updates and guidelines to address common installation challenges. Currently available updates, as of the provided documentation, include:
- Cold Weather Precautions for ARDEX and HENRY Products
- Warm Weather Installation Guidelines
- ARDEX Products and Dew Point
These updates suggest that environmental conditions can significantly impact installation success and that ARDEX provides guidance to mitigate these effects. The availability of these updates indicates a commitment to ongoing support and adaptation to varying jobsite conditions.
SystemOne™ Warranty
The SystemOne™ warranty is presented as a significant benefit of using ARDEX products. The documentation states that ARDEX systems are backed by “the most comprehensive system warranty in the industry.” However, the specific details of the warranty coverage are not provided in the source material.
Substrate Preparation
Substrate preparation is identified as a critical initial step in tile and stone installation. ARDEX offers a range of products specifically designed for this purpose. The documentation does not detail the specific types of substrate preparation products available, but it emphasizes the importance of proper preparation for a successful installation.
Adhesives and Mortars
ARDEX provides adhesives and mortars as part of its comprehensive system. The documentation does not specify the types of adhesives and mortars offered (e.g., thin-set, epoxy-based), but their inclusion in the product range indicates a commitment to providing solutions for various tile and stone materials and installation requirements.
Grouting Systems
Grouting systems are another key component of the ARDEX product line. The documentation does not provide details on the types of grout available (e.g., cementitious, epoxy), but their inclusion suggests a range of options to suit different tile types, joint widths, and aesthetic preferences.
Waterproofing Systems
ARDEX offers waterproofing systems, indicating a focus on protecting installations from moisture damage. The documentation does not detail the specific types of waterproofing products available (e.g., membranes, coatings), but their inclusion suggests a commitment to providing solutions for wet areas such as showers and bathrooms.
Uncoupling and Heating Systems
The inclusion of uncoupling and heating systems in the ARDEX product range suggests a capability to address more complex installation requirements. Uncoupling systems are designed to prevent cracking due to substrate movement, while heating systems provide radiant floor heating. The documentation does not provide specific details on these systems.
Caulks and Sealants
Caulks and sealants are offered as part of the ARDEX system, providing solutions for sealing joints and preventing water penetration. The documentation does not specify the types of caulks and sealants available.
Screeds/Mudbeds
Screeds and mudbeds are included in the ARDEX product line, indicating a capability to level and prepare subfloors for tile and stone installation. The documentation does not provide specific details on these products.
Contacting Technical Support
ARDEX provides multiple avenues for customers to access technical support:
- Phone: 1 888 512 7339
- Field Specialists: Local ARDEX Americas Sales Professionals and Technical Field Specialists
- Technical Service Consultants: Available by phone, 8 a.m. to 5 p.m., Monday through Friday, EST.
The emphasis on readily available technical support underscores ARDEX’s commitment to assisting installers and ensuring successful project outcomes.
Conclusion
ARDEX Americas positions itself as a comprehensive provider of tile and stone installation systems. The company offers a wide range of products, from substrate preparation to grouting, and emphasizes the importance of technical support and rapid response times. The SystemOne™ warranty is presented as a key benefit of using ARDEX products. While the documentation provides a broad overview of the ARDEX offering, specific product details and warranty terms are not fully elaborated upon within the provided source material.