Introduction
Hendrickson Industries offers specialized components and solutions for commercial vehicles, including lift axles and conversion kits designed to enhance performance and longevity. With a focus on heavy- and severe-duty applications, the company provides tools, warranties, and technical resources to support users throughout the installation and maintenance process. This article explores the key products, services, and technical assistance options available for Hendrickson lift axle systems, drawing from the provided documentation to deliver accurate and actionable information for U.S.-based professionals and vehicle operators.
Product Overview: Hendrickson Lift Axle Systems
Hendrickson lift axle systems are engineered to improve vehicle efficiency, load distribution, and durability in demanding environments. These systems are often integrated through custom-designed conversion kits that cater to specific vehicle specifications and operational needs. The documentation highlights that these kits are tailored to the user's application, ensuring optimal performance and compatibility.
One notable product within the Hendrickson portfolio is the TRAAX ROD® torque rod. These rods are designed for heavy- and severe-duty applications and offer enhanced performance compared to traditional bushing systems. The documentation states that TRAAX ROD® components provide up to five times the performance life of conventional double-shot bushings, with energy absorption and bushing retention that rival ball-and-socket systems.
In addition to hardware solutions, Hendrickson offers a range of tools and gauges to support installation and maintenance, including the Ride Height Gauge, PLS Load Measuring devices, and ADB Wear Tool Indicator. These tools assist technicians in ensuring precise and reliable adjustments, which is crucial for maintaining the integrity and performance of lift axle systems.
Technical Resources and Support Tools
Hendrickson provides a suite of technical resources to assist with specification, installation, and maintenance of lift axle systems. The PLUS+ (Parts Lookup System) is a key resource for identifying and cross-referencing serviceable parts. This system enables users to efficiently locate genuine Hendrickson components, ensuring compatibility and quality. The company emphasizes the importance of using genuine parts for maintaining the highest industry standards.
For installation purposes, users are directed to an interactive tool that allows them to configure bumpers and cross-reference OEM and other manufacturer part numbers. This tool streamlines the selection process and helps ensure that the correct components are used for the intended application.
Hendrickson also offers an educational platform through its Dealer Sales Academy, where users can take courses to gain a deeper understanding of product features and benefits. These courses culminate in a certificate of completion, which can support professional development and career advancement in the automotive or transportation sectors.
Warranty and Service Assurance
Hendrickson offers an Upgrade Warranty that can be purchased up to one year after the vehicle is placed in service. This warranty is designed to provide peace of mind by covering unexpected repair costs, reducing the financial burden on vehicle operators.
For field issues or the need for service training, Hendrickson provides a Field Service Request Form. This form allows users to request assistance, and the responsible Field Service Manager is expected to respond within 24 hours. This rapid response mechanism ensures that technical issues can be addressed quickly, minimizing downtime and operational disruptions.
Additionally, the company offers MAAXUPTIME resources and solutions aimed at improving efficiency in vehicle operations. These solutions are part of Hendrickson’s broader commitment to providing tools and support that enhance productivity and reduce maintenance costs.
The Hendrickson App: Accessing Information On-the-Go
The Hendrickson App serves as a mobile platform for accessing company information, including product details, technical resources, and customer support options. The app is designed to be user-friendly, allowing both customers and non-customers to explore the company’s offerings. It provides quick access to key tools and information, making it a valuable resource for users who need to reference product specifications or technical data while on the move.
Ordering Tools and Components
Users who require specific tools or gauges, such as the Hendrickson Gauge or ADB Wear Tool Indicator, can order them by completing and submitting a designated form on the company’s website. This form ensures that users receive the correct tools for their specific needs, which is essential for accurate installation and maintenance of lift axle systems.
For those seeking to reconfigure or enhance their truck's functionality, Hendrickson Conversion Kits offer a tailored solution. These kits are designed based on the user’s vehicle specifications and desired application, ensuring a customized fit and optimal performance. The documentation emphasizes that these kits allow users to "re-invest in, or re-invent, your truck," underscoring their role in extending the life and utility of commercial vehicles.
Technical Tips and Installation Guidance
The documentation encourages users to explore technical tips and installation guidance through the "Explore Tech Tips" section of the website. While specific installation instructions for lift axle systems are not detailed in the provided source data, the interactive tools and cross-reference capabilities are intended to assist with configuration and part selection. Users are advised to utilize these resources to ensure proper installation and alignment of components.
The emphasis on using genuine parts is a recurring theme in the documentation, with a specific note that "Always use Hendrickson Genuine Parts for the best quality in the industry." This reinforces the company’s commitment to quality and performance, and it is recommended that users follow this guidance to maintain the integrity of their lift axle systems.
Service Education and Training
Hendrickson provides a service education portal to help users gain a deeper understanding of how to service their products. This portal is accessible to registered users and includes resources that cover various aspects of product maintenance and troubleshooting. The company encourages users to register and begin learning, which can contribute to improved service capabilities and operational efficiency.
The Dealer Sales Academy is another educational resource that offers structured learning modules for professionals in the automotive and transportation industries. By completing these courses, users can earn a certificate of completion, which may be beneficial for career progression and certification requirements.
Conclusion
Hendrickson Industries provides a comprehensive range of products, tools, and technical support options for commercial vehicle operators, particularly those utilizing lift axle systems. The company's focus on heavy- and severe-duty applications is reflected in the design and durability of its components, such as the TRAAX ROD® torque rods and custom conversion kits. Through an array of technical resources, including the PLUS+ system, interactive tools, and educational platforms, Hendrickson supports users in ensuring accurate installation, efficient maintenance, and long-term reliability of their equipment.
The company’s commitment to service and support is further demonstrated through its Upgrade Warranty, rapid field service response, and mobile app, all of which contribute to minimizing downtime and maximizing operational efficiency. By emphasizing the use of genuine parts and offering tailored solutions, Hendrickson ensures that its customers can maintain high performance standards while reducing unexpected maintenance costs.
For professionals involved in the installation, maintenance, or specification of lift axle systems, Hendrickson's resources provide valuable assistance in navigating the complexities of commercial vehicle systems. These resources are particularly beneficial for U.S.-based operators seeking reliable and durable solutions for their fleet operations.