Introduction
Hendrickson International provides a wide range of vehicle suspension and lift axle solutions designed for heavy-duty and severe-duty applications. The company emphasizes precision engineering, custom design, and the use of genuine parts to ensure optimal performance and longevity. For professionals and technicians working with Hendrickson products, understanding the correct installation and service procedures is essential for maintaining equipment efficiency and reliability.
Based on the available documentation, this article outlines key considerations for working with Hendrickson lift axle systems, including the importance of genuine parts, available technical resources, and service support options. While the provided source material does not include direct installation instructions for a specific lift axle control valve model, it highlights tools and systems that support accurate part selection, service training, and field support.
Key Technical Considerations for Lift Axle Systems
1. Custom-Designed Conversion Kits
Hendrickson offers conversion kits tailored to individual vehicle specifications and intended applications. These kits allow users to reinvest in or reconfigure their trucks for improved performance. The documentation notes that kits are custom-designed, indicating that installation may vary depending on the vehicle model and application. Users are advised to consult technical resources or contact customer support to obtain specific installation guidance for their configuration.
2. Use of Genuine Parts for Optimal Performance
The documentation strongly emphasizes the use of Hendrickson Genuine Parts for the best quality and performance. The company’s “Why Choose Genuine Parts?” section highlights the importance of using authentic components to maintain system integrity and avoid premature wear or failure. This applies to all serviceable parts, including those related to the lift axle control valve.
3. PLUS+ Parts Lookup System
Hendrickson provides a Parts Lookup System (PLUS+) to assist with identifying and cross-referencing serviceable parts. This tool is critical for ensuring the correct components are selected for installation or replacement. Users are encouraged to utilize this system to verify part numbers and compatibility with their specific vehicle and lift axle setup.
4. MAAXUPTIME Resources for Efficiency
Hendrickson’s MAAXUPTIME program is designed to help users maximize uptime and minimize downtime through optimized resources and solutions. This includes field service requests, technical training, and educational courses. The documentation indicates that users can submit a Field Service Request Form to receive assistance from a regional field service manager, who can provide guidance or arrange on-site support.
5. Technical Training and Certification
For professionals and technicians, Hendrickson offers technical training through the Dealer Sales Academy. This program includes courses on product features, service procedures, and best practices. Upon completion, users receive a certificate of completion, which can enhance professional development and ensure proper handling of Hendrickson components.
6. Interactive Bumper Configuration Tool
While primarily focused on bumper configurations, Hendrickson’s interactive tool allows users to cross-reference OEM and make numbers. This functionality may be useful in identifying compatible components for lift axle systems. Technicians can use similar cross-reference capabilities to confirm part compatibility before installation.
7. Traax Rod Torque Rods and Component Durability
The documentation mentions Traax Rod® torque rods, which are engineered to provide up to 5X the performance life of conventional double shot bushings. These components are designed for heavy- and severe-duty applications and offer enhanced energy absorption and bushing retention. While not directly related to the lift axle control valve, the emphasis on component durability highlights the importance of selecting high-quality parts for long-term reliability.
Service and Support Options
1. Field Service Request Form
Hendrickson allows users to submit a Field Service Request (FSR) form to request assistance with field issues or to schedule service training. The form is to be filled out completely and submitted for processing. A Field Service Manager will typically respond within 24 hours. This service is particularly useful for resolving complex installation issues or for receiving on-site support during the installation of a lift axle control valve or related components.
2. Hendrickson App for Mobile Access
The Hendrickson App is designed to provide mobile access to product information, technical resources, and company updates. This tool enables users to quickly access service manuals, part numbers, and other critical data while on the go. Technicians can use the app to verify installation procedures or locate nearby service centers.
3. Service Education Portal
Hendrickson maintains a service education portal to provide in-depth knowledge on servicing its products. The portal includes training modules, instructional videos, and technical documentation. Users are encouraged to register to access these resources and improve their understanding of proper installation and maintenance procedures.
Tools for Installation and Measurement
1. Hendrickson Gauge and Measurement Tools
The documentation notes that users can order specialized tools such as the Hendrickson Gauge, ADB Wear Tool Indicator, Ride Height Gauge, and tools for measuring PLS Load and Bolster Springs. These tools are essential for accurate installation and maintenance of lift axle systems, including control valves. Proper use of these tools ensures that components are installed to manufacturer specifications and function as intended.
2. Online Training and Certification
Hendrickson provides online learning modules for users who require certification or want to enhance their technical knowledge. These modules are available for up to one year after the vehicle is placed in service. Completion of these courses ensures that users are familiar with the latest service procedures and safety guidelines.
Conclusion
Hendrickson International offers a comprehensive suite of resources for the installation, service, and maintenance of lift axle systems. While the provided documentation does not include direct installation instructions for a specific lift axle control valve, it emphasizes the importance of using genuine parts, accessing technical resources, and utilizing service support tools. These resources include the PLUS+ Parts Lookup System, the Hendrickson App, online training modules, and the Field Service Request Form. Together, these tools enable technicians and users to ensure accurate part selection, proper installation, and long-term system performance.
For users seeking detailed installation instructions, it is recommended to consult the official product manual or contact Hendrickson customer support for model-specific guidance. The company’s emphasis on customization, durability, and service support underscores its commitment to delivering reliable solutions for heavy-duty applications.