Feit Electric BATG2 Smart Video Doorbell: Installation, Setup, and Troubleshooting Guide

The Feit Electric BATG2 Smart Video Doorbell is a modern, Wi-Fi-enabled device that combines video surveillance with traditional doorbell functionality. Designed for both indoor and outdoor use, the BATG2 integrates with the Feit Electric app to enable remote monitoring, notifications, and control. This guide provides a detailed walkthrough of the installation process, app setup, compatibility considerations, and troubleshooting steps based on the manufacturer’s official documentation.

Installation Overview

The installation of the BATG2 Smart Video Doorbell involves both hardware and electrical setup. The device requires a stable power source, and users must ensure compatibility with their existing doorbell system. The installation process is divided into several key steps, including mounting the doorbell, connecting the power supply, and configuring the device through the Feit Electric app.

Before beginning the installation, it is essential to review the tools and hardware provided in the packaging. The device comes with mounting hardware, a power adapter, and a power kit for integration with mechanical chime systems. Users unfamiliar with electrical systems are advised to consult a certified electrician to ensure safe and proper installation.

Tools and Hardware Included

The Feit Electric BATG2 Smart Video Doorbell includes the following components:

These components are essential for both mounting and powering the device. The mounting bracket can be secured using screws or double-sided tape, depending on the surface. The power kit is required for mechanical chime compatibility, while the power adapter provides a 5VDC 1A charging solution.

Mounting the Smart Video Doorbell

There are two primary methods for mounting the BATG2 Smart Video Doorbell: using screws or using double-sided tape. The choice depends on the surface type and user preference.

Screw Mounting

1. Remove the Mounting Bracket: Detach the mounting bracket (II) from the Smart Video Doorbell (AA).
2. Mark Screw Positions: Use the mounting bracket to mark the desired screw positions on the wall.
3. Drill Holes (if necessary): If installing on a hard surface such as concrete or brick, drill holes at the marked points and insert mounting anchors (FF).
4. Attach the Mounting Bracket: Secure the mounting bracket to the wall using mounting screws (EE).
5. Insert the Doorbell: Place the Smart Video Doorbell into the mounting bracket.
6. Secure the Doorbell: Using the star-shaped screwdriver (HH), secure the doorbell to the mounting bracket with the star-shaped screw (GG).

Double-sided Tape Mounting

1. Clean the Surface: Ensure the mounting area is free of dust, dirt, and grease.
2. Apply Double-sided Tape: Attach the double-sided tape (DD) to the back of the mounting bracket (II).
3. Mount the Bracket: Press the mounting bracket onto the desired location on the wall.
4. Attach the Doorbell: Once the bracket is securely in place, attach the Smart Video Doorbell using the provided hardware.

Both methods allow for a stable and secure installation, ensuring the device is properly positioned for optimal video capture and audio functionality.

Power Supply and Electrical Connections

The BATG2 Smart Video Doorbell requires a stable power supply to function correctly. The device is compatible with both 12–24VAC power sources and an included 5VDC 1A power adapter for charging. The installation process must consider the type of chime system already in use, as the power requirements vary accordingly.

Mechanical Chime Compatibility

For systems using a mechanical chime, the included power kit (JJ) must be installed to provide consistent power to the Smart Video Doorbell. The power kit connects to the transformer and mechanical chime terminals, bypassing the need for the existing doorbell wiring to supply power.

1. Turn Off Power: Shut off the power at the circuit or fuse breaker to ensure safety during installation.
2. Connect the Power Kit: Slightly unscrew the “FRONT” and “TRANS” terminals on the mechanical chime. Connect each wire of the power kit to the respective terminal. It does not matter which wire connects to which terminal.
3. Secure the Wires: Tighten the terminal screws and ensure the wires do not interfere with moving parts of the chime.
4. Turn On Power: Restore power and test the doorbell to confirm it functions properly.

After installation, the Feit Electric app must be configured to recognize the mechanical chime setting.

Electronic Chime and Intercom Systems

The BATG2 Smart Video Doorbell is not compatible with electronic chimes or intercom systems. If an electronic chime is already in use, the power kit should not be installed. Instead, users should configure the app to select “Mechanical Chime” or “None” in the Bell setting after pairing the device.

Feit Electric App Setup

The Feit Electric app is essential for pairing and configuring the Smart Video Doorbell. The app allows users to set up the device, monitor live video, receive notifications, and adjust settings such as motion detection and doorbell chime preferences.

Initial Setup

1. Download and Install the App: Search for the Feit Electric app in the App Store or Google Play Store and install it on your smartphone.
2. Open the App and Add a Device: Tap “Add Device” or the “+” icon, then select “Security & Camera” and choose “Doorbell.”
3. Enter Wi-Fi Network Details: You will be prompted to enter your Wi-Fi network name and password.
4. Pair the Device: Follow the on-screen instructions to pair the device using the QR code or alternative pairing methods.

Once the device is successfully paired, users can access all features through the app.

Compatibility and Safety Considerations

The BATG2 Smart Video Doorbell is designed to operate within a range of environmental conditions and must be installed with specific safety precautions in mind.

Environmental Conditions

• Operating Temperature: The device is designed to operate reliably in temperatures ranging from -4°F to 122°F (-20°C to 50°C).
• Indoor/Outdoor Use: The device is intended for outdoor use but can also be used indoors if installed according to the manufacturer’s guidelines.

Safety Precautions

• Electrical Safety: Always turn off the power at the circuit breaker before beginning installation. If the user is not experienced with electrical systems, a certified electrician should perform the installation.
• Fire and Shock Hazards: Improper installation can pose a risk of fire or electric shock. Follow the installation instructions carefully and ensure all wiring is secure and correct.
• Battery Safety: The device contains a non-replaceable lithium-ion battery. Do not attempt to open the device or replace the battery.

Troubleshooting Common Issues

The Feit Electric BATG2 Smart Video Doorbell may encounter several common issues during or after installation. The following troubleshooting steps are provided to help users resolve these problems.

Doorbell Will Not Power Up

• Check Power Source: Ensure the power adapter is connected and functioning.
• Test the Transformer: If using a mechanical chime system, verify that the transformer is providing the correct voltage (12–24VAC).
• Reset the Device: Press and hold the Reset Button for 5 seconds until an audible tone is heard. This will reset the device to pairing mode.

Doorbell Will Not Connect to Wi-Fi

• Verify Wi-Fi Network: Ensure the Wi-Fi network is active and the password is correct.
• Check Signal Strength: The device should be within range of the Wi-Fi router for a stable connection.
• Restart the App and Device: Close the app and restart it. If necessary, reset the doorbell and re-pair it.

Doorbell Is Offline

• Check Internet Connection: Ensure the home Wi-Fi network is connected to the internet.
• Restart the Router: Turn off the router for 10–15 seconds and restart it to refresh the connection.
• Reboot the Device: Use the Reset Button to reboot the Smart Video Doorbell.

Blinking LEDs

The blinking LEDs on the doorbell indicate different statuses. A rapid blink typically means the device is in pairing mode. A slow blink may indicate a connectivity issue or low battery power.

Live Video Stream Is Slow to Load

• Check Internet Bandwidth: A slow internet connection can affect video streaming performance.
• Reduce Video Quality: Lower the video resolution in the app settings to reduce bandwidth usage.
• Move Closer to the Router: If the device is far from the Wi-Fi router, consider moving it closer to improve signal strength.

Doorbell Is Not Recording

• Check Storage Settings: Ensure that cloud or local storage is enabled and functioning.
• Review Motion Detection Settings: Adjust the sensitivity and coverage area of the motion detection feature.
• Test the Camera: Use the live view feature to verify that the camera is working correctly.

Resetting the Doorbell to Pairing Mode

If the device needs to be re-paired or reset, users can return it to pairing mode by following these steps:

1. Press and Hold the Reset Button: Use the included reset pin to press and hold the Reset Button for 5 seconds.
2. Wait for the LED to Blink: The red status light should begin blinking rapidly to indicate pairing mode.
3. Re-pair the Device: Use the Feit Electric app to add the device again.

Limited Warranty and Support

The Feit Electric BATG2 Smart Video Doorbell is covered under a limited warranty for defects in materials and workmanship for up to one year from the date of purchase. If the device fails within the warranty period, users can contact support at feit.com/help or call 866.326.BULB for replacement or refund instructions.

Support is also available through the Feit Electric social media channels, including @Feit Electric and @Feit Electriclnc. Users are encouraged to reach out for assistance with installation, troubleshooting, or general inquiries.

Conclusion

The Feit Electric BATG2 Smart Video Doorbell is a versatile and user-friendly device that enhances home security with video monitoring and smart connectivity. Proper installation and configuration are essential for optimal performance, and users are advised to follow the manufacturer’s guidelines carefully. By understanding the device’s compatibility, power requirements, and troubleshooting steps, users can ensure a smooth and reliable experience with their Smart Video Doorbell. For further assistance, the Feit Electric app and support resources provide valuable tools for setup, monitoring, and maintenance.

Sources

1. Feit Electric BATG2 Smart Video Doorbell Manual