Digilock CUE Series Installation and Programming Guide for Keypad Lock Systems

The Digilock CUE Series keypad locks are designed for both assigned and shared use applications, offering versatile security solutions for lockers, storage units, and access-controlled environments. This article provides a detailed, step-by-step guide based on official documentation for the CUE Series, covering installation, programming, troubleshooting, and operational instructions. All information is derived from the Digilock product manual (ManualsLib) and the official Digilock website.

Understanding the CUE Series Lock Types

The CUE Series includes two primary mechanisms: Latch and Bolt. Each mechanism is tailored for specific use cases and access control models.

Key Managed Latch Mechanism

This mechanism is used in assigned use applications. In this mode, users are assigned a specific locker and either a 4-digit code or a User Key to operate the lock. A Programming Key is used to register up to 25 Manager Keys, which are responsible for management access, external power, and inspection.

Code Managed Bolt Mechanism

This mechanism supports both shared and assigned use applications. In shared use, users can select any available locker and enter a self-selected 4-digit code to lock and unlock. Once unlocked, the locker becomes available for another user. This model is ideal for high-traffic environments such as gyms, schools, or shared workspaces.

Each mechanism includes a front unit and a rear unit, connected by a cable. The front unit includes the keypad or key slot, while the rear unit contains the latch or bolt mechanism.

Installation of the CUE Series Lock

Installation of the CUE Series lock requires careful attention to the mechanical alignment of the front and rear units, as well as the door thickness and strike plate dimensions.

Step-by-Step Installation

1. Prepare the Door and Strike Plate
   Ensure the door thickness is within the supported range (0.75 in or 19 mm). The strike plate must be properly aligned and mounted to accommodate the latch or bolt mechanism.

2. Mount the Rear Unit
   Install the rear unit (which contains the latch or bolt) to the interior side of the door. Make sure the mechanism is fully seated and aligned with the strike plate.

3. Mount the Front Unit
   Attach the front unit (keypad or key slot) to the exterior side of the door. The front unit must be connected to the rear unit via a cable.

4. Check Cable Connection
   If the lock fails to operate correctly, remove the lock from the door and verify that the front and rear units are properly connected. A loose or disconnected cable is a common cause of malfunction.

5. Verify Door Alignment
   If the lock binds during operation, it may be due to misalignment of the door or items inside the locker interfering with the mechanism. Apply gentle pressure to the door while operating the lock to test for binding.

6. Reinstall and Test
   Once the lock is installed, test its functionality with the assigned code or key. If the lock emits two sets of three beeps, this indicates that the batteries are low and need to be replaced.

Programming the CUE Series Lock

Programming the CUE Series lock is essential for setting up access control, assigning user codes or keys, and configuring management access. Programming must be performed using the appropriate keys or codes.

Programming Keys and Manager Keys

• Programming Key: A unique key provided with the system, used to program up to 25 Manager Keys.
• Manager Keys: These keys grant access for management tasks such as external power, inspection, and reprogramming.

Steps to Register Manager Keys

1. Go to the lock requiring Manager Key registration.
2. Press = followed by 55. The LED will turn on.
3. Touch the Programming Key to the key slot until a two-tone beep is heard.
4. Touch each Manager Key to the key slot in the same manner.

Programming User Codes

In assigned use applications, each user is assigned a specific locker and a 4-digit code. The default user code is 1234, which can be changed by a Manager.

Steps to Assign a User Code

1. Ensure the lock is set to assigned use functionality.
2. Press = followed by the Manager Code.
3. Enter a new 4-digit user code.
4. The lock will now respond only to the assigned code.

Programming the Owner Code

The Owner Code is a 6-digit code used for administrative access. It can only be programmed using the current Owner Code.

Steps to Change the Owner Code

1. Press = followed by the current Owner Code. A two-tone beep will sound, and the LED will turn on.
2. Press = followed by the new Owner Code.
3. The Owner Code is now updated.

Operating the CUE Series Lock

Operating the CUE Series lock depends on whether it is configured for assigned or shared use.

Assigned Use Operation

• With an Assigned User Code:
  Press = followed by the assigned 4-digit code and then *. The lock will unlock. To relock, simply close the door.

• With an Assigned User Key:
  Touch the assigned User Key to the key slot. The lock will unlock. To relock, close the door.

Shared Use Operation

• With a Self-Selected 4-Digit Code:
  Enter a 4-digit code of your choice to lock the locker. The same code must be entered later to unlock.

• LED Usage Indicator (for shared use only):
  The LED can be configured to flash red while the lock is in use, indicating that the locker is currently occupied.

Troubleshooting Common Issues

Even with proper installation and programming, users may encounter issues with the CUE Series lock. Below are some common problems and solutions based on the official documentation.

Lock Binding

• Cause: Misalignment of the door, or items in the locker preventing the lock from operating.
• Solution: Apply gentle pressure to the door while operating the lock. If the issue persists, contact Digilock support.

Low Battery Indication

• Indication: Two sets of three beeps.
• Solution: Replace the batteries. Battery replacement does not require removing the lock from the door.

Cable Disconnection

• Indication: Lock fails to operate despite correct code or key input.
• Solution: Remove the lock from the door and check the cable connection between the front and rear units. Reconnect if necessary.

Programming Errors

• Indication: LED does not turn on during programming, or no beep is heard.
• Solution: Ensure the correct key or code is being used. Verify that the lock is in programming mode.

Physical and Technical Specifications

The CUE Series locks are designed with standardized dimensions to ensure compatibility with a wide range of lockers and storage units. Below are the key physical specifications.

These dimensions ensure compatibility with most standard lockers and allow for easy integration into existing storage systems.

Conclusion

The Digilock CUE Series keypad locks offer a robust and flexible solution for locker and storage security in both assigned and shared use environments. Installation is straightforward, provided the front and rear units are properly aligned and connected. Programming allows for granular control over access rights, with support for multiple Manager Keys, User Codes, and Owner Codes. Troubleshooting is simplified through clear auditory and visual indicators, and battery replacement is designed to be user-friendly. Whether used in schools, gyms, or corporate facilities, the CUE Series is a reliable, secure, and easy-to-manage option for modern access control systems.

Sources

1. Digilock CUE Series Product Manual
2. Digilock Official Website