AT&T Fiber offers high-speed internet service using fiber optic technology, which provides faster download and upload speeds compared to traditional broadband services. For U.S. consumers considering a switch to fiber internet, understanding the installation process is essential. AT&T provides two primary installation options: professional installation and self-installation. Each method has specific requirements, and users must follow detailed procedures to ensure a successful setup.
This article outlines the AT&T Fiber installation process, including the equipment included in the installation kit, the steps for both professional and self-installation, and the necessary prerequisites for each method. It also covers the duration of the installation process and highlights key considerations for new and existing AT&T customers.
Installation Options
AT&T offers two installation options for its Fiber service: professional installation and self-installation. The choice between these options depends on the user’s technical proficiency, existing infrastructure, and whether they are a new or existing customer.
For new customers, professional installation is typically required unless the home already has fiber-compatible infrastructure. Professional installation includes a technician visiting the home to set up the necessary equipment, including the Optical Network Terminal (ONT), and connecting the fiber optic cables. This method ensures that the installation is completed correctly and efficiently, minimizing potential issues.
Self-installation is an option for users who are comfortable with technical tasks and have prior experience with home networking. This method is particularly suitable for existing AT&T DSL or fixed wireless customers who may already have some of the necessary infrastructure in place. Self-installation involves connecting the provided equipment to the home network without the assistance of a technician.
Equipment Included in the Installation Kit
The AT&T Fiber installation kit includes several components necessary for setting up the service. These items are designed to ensure a smooth and successful installation process.
- AT&T Wi-Fi Gateway Device: This device serves as the central hub for the home network. It provides Wi-Fi connectivity and allows users to manage their network settings.
- Green Ethernet Cable (for AT&T Internet): This cable is used to connect the gateway to the ONT. It is color-coded for easy identification and proper connection.
- RED ONT Ethernet Cable (AT&T Fiber): This cable is specifically designed for connecting the ONT to the gateway. It ensures a secure and stable connection for the fiber service.
- Yellow Ethernet Cable: This cable is used for additional connections within the home network, such as connecting to a second device or extending the network.
- Power Cord: This cord is used to power the gateway and ONT devices.
- Gray Phone Cable: This cable is included for customers who need to connect a traditional home phone system. It is used in conjunction with the dual-port filter provided in the kit.
- Instruction Manual: The manual provides step-by-step instructions for both professional and self-installation. It is an essential resource for users who prefer to set up their service independently.
Self-Installation Process
For users opting for self-installation, the process involves several steps that must be followed carefully to ensure a successful setup. The following instructions are based on the information provided in the official AT&T installation guide.
Step 1: Connect the AT&T Fiber Service Box
The first step in the self-installation process is to connect the Optical Network Terminal (ONT), which is the device that connects the home to the AT&T Fiber network. The ONT is typically mounted on a wall in the basement, garage, or utility closet.
- Plug the Green Fiber Connector to the Green PON Port: The green fiber connector should already be connected to the green PON port. If not, carefully connect it. It is important to avoid looking directly into the end of the fiber connector, as this can cause eye damage.
- Plug the Red ONT Ethernet Cable into the Service Box Ethernet Port: The red ONT Ethernet cable is used to connect the service box to the ONT. Ensure that the cable is securely connected to the designated port.
- Plug the Black Power Cord into the Service Box and an Electrical Outlet: The power cord is used to power the service box. Make sure that the ONT is plugged into a working electrical outlet and that the ON/OFF button is pressed in.
If the power cord is missing or if any of the components appear damaged, users should contact AT&T customer service at 800.288.2020 for assistance.
Step 2: Connect Your Gateway
After connecting the service box, the next step is to connect the AT&T Wi-Fi gateway. The gateway is the central hub for the home network and is responsible for providing Wi-Fi connectivity.
- Color-Coded Wiring: The installation kit includes color-coded wiring that corresponds to the color-coded ports on the gateway. This helps users connect the cables correctly.
- Plug the Red ONT Ethernet Cable into the Gateway: The red ONT Ethernet cable should be connected to the gateway’s designated port. This port is typically labeled for easy identification.
- Plug the Green Ethernet Cable into the Gateway: The green Ethernet cable is used to connect the gateway to the ONT. Ensure that the cable is securely connected to the appropriate port.
- Plug the Power Cord into the Gateway and an Electrical Outlet: The gateway must be powered to function properly. Connect the power cord to the gateway and an electrical outlet.
Once the gateway is connected, the Power and PON lights on the service box should turn solid green. If the lights do not turn solid green, users should refer to the troubleshooting section of the instruction manual.
Step 3: Customize Your Settings
After the hardware is connected, users can customize their network settings using the Smart Home Manager app. This app allows users to manage their Wi-Fi network, including changing the network name and password.
- Open the Smart Home Manager App: The app can be downloaded from the Apple App Store or Google Play Store. Alternatively, users can visit att.com/smarthomemanager to access the web-based version.
- Customize Wi-Fi Settings: Users can change the Wi-Fi network name and password to suit their preferences. This step is optional but recommended for security purposes.
- Connect Devices to the Network: Once the settings are customized, users can begin connecting their devices to the Wi-Fi network using the personalized settings.
Professional Installation Process
For users who opt for professional installation, the process is handled by an AT&T technician. This method is recommended for new customers or those who are not comfortable with the self-installation process.
Scheduling an Installation Appointment
New customers must schedule an installation appointment through the AT&T website or by calling 800.288.2020. During the appointment, a technician will visit the home to install the necessary equipment.
- Home Inspection: The technician will inspect the home to determine the best location for the ONT and to assess the existing infrastructure.
- Equipment Installation: The technician will install the ONT and connect the fiber optic cables to the home network. This process typically takes four to six hours.
- Network Setup: The technician will configure the network settings and ensure that the Wi-Fi gateway is functioning properly.
- Testing and Verification: The technician will test the internet connection to ensure that it is working correctly and that the speeds meet the expected performance standards.
For existing customers upgrading to AT&T Fiber, the installation process is similar, but it may take up to four hours. The technician will replace any existing copper wiring with fiber optic cables and configure the network settings accordingly.
Installation Considerations for New and Existing Customers
The installation process for AT&T Fiber varies slightly for new and existing customers. New customers require a full installation, including the setup of the ONT and the connection of fiber optic cables. Existing customers who are upgrading to fiber may have some of the necessary infrastructure already in place, which can streamline the installation process.
New Customers
New customers must schedule a professional installation appointment. This process involves a technician visiting the home to install the ONT and connect the fiber optic cables. The technician will also configure the network settings and test the internet connection to ensure it is working properly.
- Access Requirements: The technician will need access to the backyard and inside the home to complete the installation. A person aged 18 or older must be present during the installation.
- Duration: The installation process typically takes four to six hours, depending on the complexity of the setup.
- Equipment Replacement: If the home does not already have fiber-compatible infrastructure, the technician will replace any existing copper wiring with fiber optic cables.
Existing Customers
Existing customers who are upgrading to AT&T Fiber may have a faster installation process, as some of the necessary infrastructure may already be in place. The technician will assess the existing setup and make any necessary adjustments to accommodate the fiber optic service.
- Upgrade Process: The upgrade process involves a technician visiting the home to replace any existing copper wiring with fiber optic cables and configure the network settings.
- Duration: The installation process for existing customers typically takes up to four hours.
- Compatibility: The technician will ensure that the existing equipment is compatible with the fiber optic service and make any necessary adjustments.
Fiber Internet Installation Methods
Fiber optic cables can be connected to a home using two primary methods: underground and aerial installations. Each method has its own advantages and considerations, depending on the home’s location and infrastructure.
Underground Installation
In an underground installation, the technician will insert the fiber optic cables underground and run them from a nearby equipment box to a smaller utility box near the home. This method is commonly used in urban areas where there is existing infrastructure for underground utility lines.
- Cable Placement: The cables are placed underground to protect them from environmental factors such as weather and physical damage.
- Access Points: The technician will install a utility box near the home to provide access to the fiber optic cables.
- Connection to the Home: The cables are connected to the home’s network through the ONT, which is typically mounted on a wall in the basement, garage, or utility closet.
Aerial Installation
An aerial installation involves running the fiber optic cables between poles leading to the home. This method is often used in rural areas where underground infrastructure is not available or cost-effective.
- Cable Design: Aerial installations use fiber optic cables specifically designed for outside plant (OSP) use. These cables are designed to withstand exposure to the elements.
- Pole Installation: The technician will install poles at strategic points to support the cables and ensure they are properly tensioned.
- Connection to the Home: The cables are connected to the home’s network through the ONT, which is typically mounted on a wall in the basement, garage, or utility closet.
Troubleshooting Common Issues
During the installation process, users may encounter common issues that can affect the performance of their AT&T Fiber service. The following troubleshooting steps can help resolve these issues:
Power and PON Lights Not Solid Green
If the Power and PON lights on the service box are not solid green, users should check the following:
- Power Connection: Ensure that the power cord is securely connected to the service box and an electrical outlet.
- Cable Connections: Check that all cables are securely connected to the appropriate ports. This includes the green fiber connector, red ONT Ethernet cable, and power cord.
- Damaged Equipment: If any of the components appear damaged, users should contact AT&T customer service at 800.288.2020 for assistance.
Wi-Fi Connectivity Issues
If users are experiencing issues connecting to the Wi-Fi network, the following steps can be taken:
- Check Wi-Fi Settings: Ensure that the Wi-Fi network name and password are correctly configured using the Smart Home Manager app.
- Restart the Gateway: Unplug the gateway for 30 seconds and then plug it back in. This can resolve temporary connectivity issues.
- Test with Another Device: Try connecting to the Wi-Fi network using a different device to determine if the issue is specific to one device.
Slow Internet Speeds
If users are experiencing slower-than-expected internet speeds, the following steps can be taken:
- Test Internet Speed: Use an online speed test tool to verify the actual speeds being delivered.
- Check for Interference: Ensure that the gateway is not placed near other electronic devices that may cause interference.
- Contact AT&T Support: If the issue persists, users should contact AT&T customer service for further assistance.
Conclusion
AT&T Fiber offers a high-speed internet solution that can significantly enhance the online experience for U.S. consumers. Whether opting for professional installation or self-installation, users must follow the detailed procedures outlined in the official AT&T installation guide to ensure a successful setup. The installation process involves connecting the necessary equipment, configuring the network settings, and troubleshooting any potential issues. By following these steps, users can enjoy the benefits of fiber optic internet, including faster download and upload speeds, reliable connectivity, and the ability to support multiple devices simultaneously.