Remote desktop access has become an essential tool for IT support, remote work, and technical collaboration. AnyDesk, a popular remote desktop application, enables users to connect to and control remote devices across various platforms, including macOS. While its flexibility and cross-platform compatibility make it a valuable tool, users—especially those in the U.S.—may encounter challenges with installation, removal, or troubleshooting on macOS systems. This article provides a detailed, step-by-step guide to installing AnyDesk on macOS, removing it when necessary, and resolving common issues such as server connection errors or performance hiccups.
AnyDesk operates on a client-server model where users connect to a remote device using a unique identifier (ID or alias) and, if necessary, an unattended access password. On macOS, it integrates with system services and may create hidden files or folders that are not immediately visible in the Finder. This can complicate both installation and removal processes, particularly for users unfamiliar with macOS file management. The official documentation and user forums contain detailed instructions on how to install the software, troubleshoot connection issues, and remove it when it has been installed by unauthorized or malicious means.
The following sections break down the key aspects of using AnyDesk on macOS, including installation procedures, uninstallation steps, troubleshooting tips, and an overview of user-reported issues. The guidance is drawn directly from official documentation and user experiences shared in technical support forums.
Installation and Connection Process on macOS
To use AnyDesk on macOS, both the local and remote devices must have the software installed. Once installed, users can initiate a remote session by entering the target device’s AnyDesk ID or alias into the local client. This process is straightforward but requires attention to system configuration and network connectivity.
Installing AnyDesk on macOS
AnyDesk for macOS is typically distributed as a .dmg file. Users can download the installer from the official AnyDesk website or from a trusted source. The .dmg file mounts as a virtual drive, allowing the AnyDesk application to be dragged into the Applications folder for installation.
Upon installation, the AnyDesk client integrates with macOS system settings, including the Keychain for storing credentials and the Launch Services database for launching the application. It also creates configuration files and hidden directories, such as /Users/[username]/.anydesk, which store session data and user preferences.
Once installed, users can open AnyDesk from the Applications folder or the Dock. The application will prompt for the ID or alias of the remote device they wish to connect to.
Connecting to a Remote Device
To connect to a remote macOS device using AnyDesk, users must first obtain the target device’s AnyDesk ID or alias. The ID is a unique 9- to 10-digit alphanumeric code, while the alias is a user-defined name for easier identification.
After entering the ID or alias in the local AnyDesk client, the user will be prompted to either:
- Enter the unattended access password (if previously configured on the remote device), or
- Wait for the remote user to manually accept the session request.
If the remote user accepts, the session will begin, and the local user will see the remote desktop interface. At this point, they can control the remote device, transfer files, or perform troubleshooting tasks as needed.
Uninstallation and Removal of AnyDesk on macOS
In some cases, AnyDesk may be installed without the user's consent—such as in the event of a scam or unauthorized access. In such situations, it is crucial to completely remove the software, including all associated files and configurations, to ensure system security.
Manual Uninstallation Steps
The AnyDesk application does not include a built-in uninstaller, and attempting to delete it via standard methods may leave behind configuration files or hidden directories. A complete removal requires manual deletion of the following components:
Main Application:
- Navigate to the Applications folder.
- Locate and delete the AnyDesk application.
Hidden Folders and Files:
- Open Finder and click anywhere on the desktop to ensure it is the active application.
- Press Command + Shift + . to reveal hidden files.
- Navigate to the following directories and delete the specified files:
/Users/[username]/.anydesk/Users/[username]/Movies/anydesk(an alias)/Users/[username]/Library/Preferences/com.philandro.anydesk.plist/private/var/folders/dr/xpx6ms_14plbf4_dgtnsmx9w0000gn/C/com.philandro.anydesk
Trash and System Restart:
- After deleting the files, empty the Trash.
- Restart the Mac to ensure all processes related to AnyDesk are terminated.
Alternative: Erasing and Restoring macOS
If AnyDesk was installed by unauthorized means and cannot be removed cleanly, it may be necessary to erase the macOS system and restore it from a Time Machine backup created prior to the installation. If no backup exists, the system can be reinstalled from scratch, ensuring that no residual files remain.
This method is particularly recommended when users suspect that AnyDesk may have been used to access or manipulate the system without their knowledge.
Troubleshooting Common Issues with AnyDesk on macOS
Users may encounter a range of issues when using AnyDesk on macOS, from connectivity problems to software corruption. Below are some of the most commonly reported issues and their resolutions.
Server Connection Errors
One of the most frequently reported issues is the error message:
“AnyDesk is not connected to the server. Please check your internet connection.”
This error typically occurs due to one of the following reasons:
- Network Issues: Ensure that both devices have a stable internet connection. Test the connection by opening a web browser or running a ping test.
- Firewall or Antivirus Interference: Some antivirus or firewall software may block AnyDesk from establishing a connection. Temporarily disabling these programs may resolve the issue.
- Service Outages: On rare occasions, AnyDesk may experience server-side outages. Check the official AnyDesk website or social media channels for updates on service status.
Installation Corruption
If AnyDesk fails to connect or behaves unexpectedly, it may be due to a corrupted installation. To resolve this:
- Uninstall AnyDesk using the manual steps outlined above.
- Delete the following directory:
C:/Program Data/Anydesk(Note: This path is specific to Windows. On macOS, ensure no leftover files remain in hidden directories.) - Reinstall AnyDesk from the official website and verify that it functions correctly.
Display and Input Device Issues
Some users report display-related problems when connecting to a macOS device via AnyDesk. These may include incorrect resolution, missing monitors, or unresponsive input devices.
One workaround involves using a virtual display driver to simulate a second monitor on the remote device. This can be done using the following steps:
- Install a virtual display driver on the remote macOS device.
- Open the Command Prompt as administrator and run the following commands:
cd /d %~dp0deviceinstaller64 install usbmmidd.inf usbmmidddeviceinstaller64 enableidd 1pause
- Reconnect to the remote device via AnyDesk. If the issue persists, additional troubleshooting may be required.
Mouse and Keyboard Problems
In rare cases, users may experience unresponsive or erratic behavior with the mouse or keyboard during a remote session. This can be caused by conflicts between AnyDesk and macOS input drivers. Restarting the AnyDesk client or the remote device may resolve the issue.
Best Practices for Using AnyDesk on macOS
To ensure a smooth and secure remote desktop experience with AnyDesk on macOS, users should follow these best practices:
- Keep AnyDesk Updated: Regularly update the AnyDesk client to the latest version to benefit from bug fixes and security patches.
- Use Strong Passwords: If enabling unattended access, use a strong, unique password and store it securely.
- Enable Two-Factor Authentication (2FA): If supported, enable 2FA to add an extra layer of security to remote sessions.
- Avoid Public Wi-Fi for Sensitive Sessions: Use a private or secured network when connecting to remote devices to minimize the risk of interception.
- Monitor System Logs: Periodically review system logs for any unusual activity that may indicate unauthorized access or unexpected behavior.
Conclusion
AnyDesk is a powerful tool for remote access on macOS, offering a range of features for IT professionals, remote workers, and technical support teams. While its installation and configuration are generally straightforward, users must remain vigilant about security, particularly when dealing with unauthorized installations or unexpected errors. By following the step-by-step uninstallation and troubleshooting procedures outlined in this article, users can ensure that AnyDesk remains a reliable and secure tool for their remote computing needs.
Whether you are setting up a new remote session or removing a suspicious installation, understanding the inner workings of AnyDesk on macOS is essential for maintaining system integrity and performance. As with any remote access software, caution and proactive management are key to a successful and secure experience.