Realme Care+ was officially the company''s first after-sales service package for new and existing customers. The company''s first after-sales service package will provide end-to-end customer support, according to the company. The ''Privileged'' program allows users to avail mobile protection via multiple packages, including a 1-year warranty, a year of screen protection, and accidental and liquid damage protection.
According to Realme Care+, subscribers will get access to the company''s service staff, hassle-free claim process, and authorized service centres with authentic device parts. The subscription service is available for both existing and new users across online and offline platforms, including the company''s website at a price of 489.
According to the company, the newly announced Realme Care services will be available on social media, email, voice, chat, and internet in nine regional languages, including Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, and Hindi.
Realme India''s CEO, Madhav Sheth, said his company''s commitment to providing the best quality to our customers is demonstrated. ''This initiative provides service quality that is anchored by customer satisfaction, and convenience, and care, according to Realme International Business Group.
Realme Care+ will increase on centres, lines, guarantees, and customer service. Users may wish to resolve their concerns on multiple lines, including social media, voice, voice, and web chat.
Users who purchase the Realme Care+ product will receive double guarantees in the form of extended warranty and damage protection. The integrated digital customer service platform will provide SMS notifications and live monitoring of service requests, self-service, software upgrades, knowledge bank, pick-up service, TV on-door service, and warranty status checks.