Optus confirms customer data breaches and claims passport information might be compromised

Optus confirms customer data breaches and claims passport information might be compromised ...

Optus, a one-of-a-kind telecoms service provider in Australia, has suffered a data breach, with sensitive information on its customers being exposed, according to the company.

Optus said in an official announcement that following the cyberattack, it began investigating the possibility of uninterrupted access of current, as well as current, customer information.

People who was behind the attack stole a slew of sensitive identity information from the company''s endpoints, including customer names, date of birth, phone numbers, and email addresses. Some customers have also had physical addresses, ID document numbers, as well. Payment details and account passwords are also safe.

Optus breach

Optus did not declare who was behind the attack, what the motives of the threat actor, nor how the systems ended up being compromised (for example, with phishing, or malware). It did not state that it managed to immediately shut down the attack.

The breach did not reveal how many customers might have been affected, but given its user base, the number might be at least 10 million.

Key company services, such as mobile connectivity, home internet, messaging, and voice calls, have not been compromised. The company''s service remains safe to use and operate as per normal, according to the announcement.

Optus has brought in the Australian Cyber Security Centre in a bid to mitigate any risks to customers. The Australian Federal Police, the Office of the Australian Information Commissioner, and key regulators have all been informed of the attack.

"We are devastated to discover that we have been subjected to a cyberattack that has resulted in the disclosure of our customers personal information to someone who shouldn''t see it," said Kelly Bayer, Optus CEO.

"We immediately realised that the attack was passed, and we began an immediate investigation." Although not everyone may be affected, we believe that our investigation is now underway, and all of our customers will be aware of what happened as soon as possible so that they may increase their vigilance. We are very sorry and understand customers will be concerned. Please be assured that we are working hard, and engaging with all the relevant authorities and organizations, to safeguard our customers as much as possible."